Please help Pizza hut problems!! what to do!!!!?

Question

So what am i supposed to do?? read what happened just right now...

I had placed my order and the lady that I was speaking to said, that my total would come out to being $11.87. So ok I placed my order and then I checked my online banking and it said that I spent 14.24??? So then I called back and well I spoke to I'm guessing to the mananger it was a man. He was so RUDE to me!!! And well i was telling him about what happened and he said something about the bank that they take away money just for 72 hours and I told him I would check back, and I said well i hope your not stealing and hes was like WHAT???!! And he wouldnt let me speak at all and I was like is this how you treat your customers?? And I told him why dont you let me talk??? And then I just didnt want him telling me stuff anymore, so I just hung up.

Answer 1

Whenever you go to a place that tips, they ALWAYs run it for your total + 20% to make sure if you leave a tip it is covered or else they have to pay out. $11.87+ 20%= 14.24....this will show up as PENDING on your bank and will change when the cc machine is cleared out. If you do not leave a tip on your card, when the bank POSTS it it will be for the $11.87. Mayeb if you had listened you would not have a problem. I am not in the food industry, but i HATE when people think they know everything. How would YOU feel had he accused YOU of stealing (which is what you did to him btw).

Answer 2

was it a delivery? Pizza Hut now charges for delivery (they never did before, at least to me), I get a flyer featuring all these great 11 and 12 dollar deals, but with the tip and delivery charge I end up spending 20 bucks, it sucks!!!

Answer 3

I would not go back to that Pizza Hut, and find a new one. You might be able to go to Pizza Hut's website and post a complaint. That is no way to treat customers.

Good Luck!

Answer 4

first Pizza Hut Sucks  to solve your problem call corprate & complain get name b4 you call & then don't buy pizza anymore from that store

Answer 5

i think that the lady probably made a mistake. she might have been reading you your total before tax and delivery.. it is $2.37. thats not much. i wouldnt waste your time trying to get your money back. either cancel your order or eat the difference. i used to work at a pizza hut, and you wouldnt believe the number of people who try to get free things or money taken off their orders (not saying that you are) but they are just more cautious about crediting back the money. and it is a lot of work for a messily $2.37

Im not agreeing with the way the manager treated you either. that is no way to treat CUSTOMERS... he should have definitely handled it better, and try to explain what might have happened.

I wounldnt continue to order from them. sounds like a pretty crappy pizza hut if you ask me. Sorry.

Answer 6

How much is tax near you? The $11.87 could be before tax and the $14.24 is after tax...double check that.

I would put a complaint in with Pizza Hut's customer service, main headquarters about the managers response to you, that seems down right rude.

I would also find another pizza place to order from, a restaurant that will appreciate their customers and their money (I would also say that to customer service).

Answer 7

It's a hold on your money.  When you swipe a debit card, you are authorizing that hold as well as the money you spent to eat.  I had this problem once with Sonic (My meal was $10, they held out ANOTHER $10).  My bank account went in the negative (i was a broke college student. :)  and the bank fixed it.  They were really good about it.  Basically, it's Pizza Hut's way of ensuring they will get their money no matter what else goes through in your account.  It will go away in a day or so.

Answer 8

Find a new delivery, or go pick it up yourself...

Answer 9

well, why do you keep going back there?

why not call the district manager, or higher up and explain the situation?

you 'think' he was the manager? why don't you ask for the manager, then ask for the name, spelling, and confirm the position they hold?

maybe 11.87 is the carry out cost and the approx $2.40 more is the 'delivery charge'?

Answer 10

that happened to me once with dominoes so i went down to them and wanted an explanation...i got the same answer as you and a couple days later it did clear up...why this happens I HAVE NO IDEA...really stupid

Answer 11

Nothing like the power of a letter to the head of the Establishment.    I bet you be getting a reply and a coupon in no time.  It works every time with us including McDonald's.  This day am sure they want repeat business to survive.

Answer 12

I LOVE Pizza hut, but lately I have noticed the same thing.  I think that the problem is (at least in my town) is that they hire teenagers ( I mean like 15 yr olds) and these kids don't care, or need the money.

Answer 13

I would not be ordering from them again.  You might want to discuss this with the owner.