Plz help me with my dvr!!!!!!!?

Question

lately my dvr has changed some and now it has been deleting all my shows that i have recorded even though i have all of them protected!!!!!!i dont kno wat to do plz help

Answer 1

If you have a DVR from Directv, make sure you haven't select the option to delete when DVR is full, if that option was not selected and you are having this issue, what you will need to do is go to the Menu, select Settings, select Setup, select Reset, then select Reset Everything. This will wipe everything from your DVR, it will take it back to factory default if you are still experiencing same issue, your DVR is bad will need to contact Directv to have it replaced and mention that you already did reset everything, contact 1-800-531-5000

Answer 2

If you have comcast, when you told it to record the shows, you might have not changed the option that says "Delete when DVR gets full"