Poor Service at an all you can eat Sushi Buffet Restaurant in ontario

Question

Your opinion on this please

- I went to an all you can eat lunch with a friend.

- My friend received his portion and mine didn't arrive until it was too late (time to go to work and my meter was expiring) I did get certain portion of what I ordered but it can be considered small appetizers.

- It was 1 PM and they were in the process of preparing my order so I ask the waitress if I could take it to go. If I stayed I probably could have had 3 times as much. Waitress said that it would not be possible and I later found out this was because the manager set up the rule that buffet food could not be taken to go. So at this point I was extremely mad because I came for a lunch buffet and did not get close to full and now she was making me pay for her server’s mistake (by not bringing the order). I disagreed to pay and she called the cops. Cops showed up and after hearing both sides of the story and decided that I would pay for what I ate….at the take out prices. I would never order take out because it is over priced compared to the buffet. For example if I were to have 3 miso soups with my rolls and they were charging like $2 each that’s 6 dollars right there. Each roll is around, lets say a dollar that’s $18 for the 18 rolls I ordered. To have the buffet was $12 plus tax and tip. I couldn’t believe she would call the cops over 12 dollars. I couldn’t let this slide. I worked in restaurants before and whenever something is late or not done properly the customer is comped or whatever you want to call it. I wasn’t trying to get a free $12 meal either.

This was my second try at this restaurant. The first time around the same thing happened but I thought it was just a fluke.

Answer 1

when i think of good sushi, Ontario doesn't exactly ring any bells, if you want good food and service, try somewhere closer to a coast or in a nice area.  i.e. Malibu, Newport beach, Beverly Hills, Los Angeles Westwood area, Vancouver, Seattle, Honolulu, New York, San francisco, Japan

Answer 2

Don't eat there again and make sure you tell others what you think of this.  Word of mouth can make or break a business.   Boo bad service.

Answer 3

Keep going back.  Eventually they will get your order right.  Then again, you might never be satisfied.