Question:

Popcorn maker jams up - burns kernels

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I have an old fashioned popcorn maker (on a cart) - bought at costco 2 years ago. last couple of times, kettle heats up, stirring mechanism inside stops, and popcorn burns ... almost as if drive gear is not high enough, when paddle is low to the kettle bottom. I assume this is designed to stay against bottom of kettle and rotate, to keep kernels from sticking underneath and burning. any thoughts on how to rectify this issue ..?

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