Printmaster Platinum 12

Question

I have had this product for yrs I recently had to reboot my laptop and now I cannot get the Printmaster to install. I had it on the same computer before, now it gets as far as Fonts and just sits there. I went to the site and they said to shut down all running progams, they tell you how to do this and then install it. Still didn't work! Can't understand why I could install it before but not now. Any help out there?
Vickie