Problem with AT&T?

Question

I wanted cheap plan to coexist with my cell phone. $19.75 AT&T said I could have unlimited local calls. Two days later (yesterday when they installed phone) I saw on internet AT&T unlmited local in a packeage like caller ID, Call waiting, voicemail, etc. I called them back yesterday and after going through3 people each told me there was nothing they could do unless the package was discusses at time of order. In frustration I said even if you can't give me all that's in package, at least give me caller ID. They said not without paying extra.Was I hopping mad? You bet. I even told the last person I'm not at all satisfied, and that I'll be leaving them within 30 days.

I got on the horn to Vonnage and will have them soon.

Am I supposed to negotiate phone service like when buying a car?

Answer 1

I hate AT&T...they nickeled and dimed me to death!!

Answer 2

i have att for my cell phone and i hate it i miss cingular..our bill was out of control but once we upped our min..it was fine..but the problem is that we've used the same amount of min as we did when we had lower min and were not goin over our previous min..if that makes sense...point is they just want to get money from u and they suck

Answer 3

Usually phone companies won't. AT&T are not the best people to go through.  Their solicitors harassed me over the phone calling me stupid for not going through their company.  I wouldn't even bother negotiating.