Problem with BT contract - they tell me is hasn't expired when it has?

Question

When my 12 mnth contract ceased I tried to get a migration code to change provider, but despite the fact they'd been trying to get me to renew for 2 months, suddenyl I was told my contract was for 18months not 12. I was cut off 4 times trying to get this resolved - which seems to be quite a coincidence & a less determioned person wld give up! Interested to know if anyone else had the same prob?

Answer 1

Call 0800 800 030 and request it again. They have to supply you with a MAC Code within 5 days of you asking, this is now law.

Have a read of this as it gives you some more details.

http://en.wikipedia.org/wiki/Migration_A...

Answer 2

Haven't had the exact same problem but I'm fed up with B.T. over- charging me.  Have you tried writing to ofcom? www.ofcom.org.uk