Problems with our new Charter internet!?

Question

We had Qwest high speed internet and phone for quite some time and everything worked just fine with our laptop (an acer with vista). Recently we switched to charter phone and internet so we could bundle everything into one bill with our cable. The technician set up the internet and it wasn't working. We sat on the phone for several hours with different people to problem solve. We have tried a modem we bought ourselves and then tried hooking up a wireless router and that is not picking up either. It looks like it is hooked up and on Charter's end it looks like everything works but we can't get on the internet whether we go straight from the modem or from the wireless router. Charter sent out a tech and also brought a computer "guru" and used a different modem that they had and it still isn't working. Does anyone have any suggestions? Our Qwest internet is no longer working because it was through the phone and charter took over the phone...however, we never formally canceled our Qwest internet in case something went wrong with the charter internet, so could this be blocking the new internet somehow?

Answer 1

I am sure they checked this out ... but in the network setting is the DNS set to obtain a DNS address automatically.  Could be that Qwest put in their own DNS server address, and that will NOT work with Charter.

or ask Charter for their DNS server and put the numbers in.

Two Internet