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Purchased HP 11-17-07, not one

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purchased HP 11-17-07, not one day of trouble free use, no one able to get this resolved???? Can I return this for full refund????? I'm elderly, have a hearing problem which makes working with tech difficult and am about ready to have a nervous breakdown....PLEASE, find someone to help or give me the opportunity to return this and get a full refund!!!Lucille Goodchild

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