Question on Virgin Media Phone?

Question

I recently got a Virgin Media phone unlimited with free TV package M. I pay Virgin Media Phone £18.95 for unlimited UK landlines calls.

My question is my phone line is very noisy and cracking when I make or receive calls. According to Virgin Media troubleshooting I should check my phone and ringer, and they well are well and good.

What can I do for this noisy and cracking phone line?

I have just joined their contact a week ago, so therefore I can cancel until 12 months are up.

Thank you,

Answer 1

they need to check there lines if it is a connection issue it is at their end not yours