Buying goods online.?

Question

I bought a few items from a wholesale company online, chess clocks, 50 of them.

2 of them were faulty, who should pay for the return postage and packing?

Answer 1

The supplier

In the UK you have rights under the consumer protection act and distant selling acts.

Answer 2

This should be stated in their return policy. Contact them for information. Most good places that value customer service will pay when its defective, not when you just change your mind. But I do not believe there is any mandatory rule that they have to pay.

However, if they refuse, you can try reasoning with them, and worst case, I assume since they were bought online, that you used a credit card, you could contact your credit card and dispute the equivalent of 2 clocks. Explain to your credit card that they were defective and you tried to work with the company but you do not feel that since it was their error and their defective product you do not want to be out anymore money because of their error and you want to dispute the defective products.  Take your total bill for all 50 and multiple it times 48/50 and dispute the remaining amount.

Most credit cards provide protection against defective items and things

Answer 3

I know on eBay if you receive an item that is damaged in some way the buyer pays for the return postage and packing back to the seller. Although if this is an established company as opposed to just an ebay seller than I guess the company should pay.