Camera???????????????

Question

I bought the COOLPIX L6 Digital Camera more than a year ago. However, I damaged it at least twice. First, I dropped it on cement while walking down steps. It worked alright after that just with bad quality. Then I banged it against the door. When I turn it on now, it says "Lens error."

I would really like to have my camera repaired but most likely replaced. I'm pretty sure I'm not eligible for the replacement warranty I received when I bought it because it's been more than a year and I caused the damage. I'm hesitant about filling out the Nikon Service Web Form without knowing more about service and repairs.

1. Am I eligible to have my camera replaced even if I caused the damage?

2. If so, is it possible for me to have ONLY my CAMERA replaced? Everything else in the box is perfectly fine.

2. Do I have to go to the original store I bought my camera from to solve this problem?

3. Can I replace a camera through shipping?

4. About how much and how long would it take to do this?

Answer 1

1) Yes... you can always buy a new one.  No... if you're asking if you are eligible to get it replaced/repaired for free.

2) Yes... but it will cost you.  You might be better off finding it on eBay without all the accessories or see if KEH, B&H, Adorama, or any of the other camera stores that sell used equipment have it in stock.

2 again)  No... unless your extended warranty covers accidental damange.  If it does and you are still under warranty, be glad it does and take it back to the store with the receipt as most stores try to hassel you when actually trying to use your extended warranty.

3) Yeah, you can ship them your camera and pay to get it repaired/replaced.

4) Usually the terms will specify a time frame.  For a consumer product, that time frame is probably 4-8 weeks.