Gateway Laptop Startup Problem?

Question

I bought a Gateway laptop just under a year ago and have had no problems with it (except the stupid chager stopped working), until yesterday

On Thursday night my laptop was working normal and was ok. I put on the shutdown timer and everything was ok

On Friday morning I switched on the laptop and a screen had came up

It was saying there was an error during startup and that I could:

Run startup recorvery (recommended)

Start windows normally

I decide run recovery, and so as normal the windows vista screen came up and the green bar went across and everything was well and good.

And then the screen went black and the login screen SHOULD have came up, but it didn't, it stayed black, but I decided to wait a few minutes and then a mouse came up on the screen and then the words Gateway Please Wait...

I had to go out so I left it, came home over 12 HOURS later, still there I though I would leave it on until this morning and I did, STILL THERE.

I left it on and only turned it off there now to restart it to try again

Still no luck!

I emailed Gateway and they said they would reply withing 24 hours, they still haven't and its been about 30.

If anyone has had this problem or knows how to resolve it, please answer this question

Any help is much appreciated!

Answer 1

I've had the same similar problem with mine a while ago. Except after a while it got worse and instead of a black screen of nothingness, I got the silly BSOD and got so upset that I ended up erasing everything :(

Hopefully you dont have the same problem I had, perhaps you should try spamming Gateway, the b******s will have to answer you then, Ha.

Answer 2

If you have made a DVD recovery, if this was an option with your laptop, insert the recovery DVD and choose an option to reinstall the operating system. Note the warnings as this will erase current data on the hard disk but this may fix the problem.

You may want to check your consumer rights as this may be a hardware fault, but I'm unsure if you have consumer rights after the manufacturer warranty period - you may have to do a little research online.