I have bought the above printer a week ago. Installed it and everything works i.e fax, printer and copier however i am having problems with the scanner side of the unit. When i press the scan button on the printer itself, it comes up with an error message saying 'No Scan Options' refer to device documentation to troubleshoot. I have done this and have been on the HP website and tried un-installing and reinstalling the software many times and following the exact steps they recommended. Nevertheless, I have failed to resolve this issue. One interesting thing I did notice and it does mention it on the HP website that while installing the software the installation wizard should complete with a final congratulations screen with a finish button to be pressed. During my several re installations i did notice that when the percentage bar reaches to 96% it takes several minutes before it rushes quickly to 100% and the auto installation screen disappears without a congratulations screen. Now according to HP this means the software or drivers have not been installed correctly. The second issue im facing is that when i click on the HP Solution Center icon on my desktop an error message saying NO HP DEVICES FOUND. This is strange as I can easily print from my PC.I have also downloaded the latest software package from the HP website and tried un installing and re installing from my hard drive rather than the CD that came with it. It comes up with the same frustrating result.Could you kindly help me to resolve this issue.
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