Has Cox Communications lied to you?

Question

I was flat out lied to by these people. I called to have expanded digital service added to my account. I was told we have a special that will include all those channels AND all the movie channels(HBO Cinemax etc) FREE for 2 months. I said OK and within 10 minutes cable box and channels were working except for the movie channels. Called Cox and within 5 seconds they sent a signal to the box and all the movie channels were working. Everything is great. Turn back to the expanded channels and nothing is working. Another call to COX. This time I am told there is a filter on the cable line and that those channels will not work. WHAT????? They were just working and now they don't. Not only do I have to pay to have someone come out and remove this filter, I have to pay for the channels that I was told a hour before would all be free. How in the world were these channels working 10 minutes ago and now they aren't if a filter has been on the line the entire time?

Doesn't this sound like a scam?

Answer 1

Yes...Yes..Yes..I have fought with Cox countless times.

If I could not stand Qwest I would switch, but believe it or not Cox is the lesser of 2 evils.

Also you need to watch your Bill to see if you receive the "PROMO" pricing.

Good Luck!

Answer 2

This is why they say never trust the cable guy in that movie.  

With the war on HDTV coming, they will have to lower cable fees.

The FTC suck and they didn't stop cable mergers and that is why only one or two cable companies left and they now can charge any price to the consumers. Banned the corrupt useless FTC. They also failed to stop big oil mergers few years back. A waste of money of tax payers.

Answer 3

COX, RCN, Comcast (who I have), and others are basically out of control.  Your problem with them is just one of many thousands with the cable companies. I am really wondering. Is the cable industry really ready for Digital TV when it becomes "king of the hill?"  Let's hear from others.

Answer 4

never trust a place with a name like that...lol but seriously i feel bad for ya..it sounds like a total scam and i would switch to something better... good luck amigo!