I've lost my wireless connection?

Question

I have option 2 with bt. Running a pc thro ethernet cable and my HP laptop via wireless. Fine for a week (although laptop running slow). Then, for no apparent reason I lost my wireless connection. Done all the usual checks, even uninstalled bt software and reinstalled. Still not contacting new (black) hub. Getting quite angry now !!!

Answer 1

Same thing happens with me, I find the old trick of turn it off and turn it back on again works, but im sure you have already tried this, I would complain to BT and as them to srot it

Answer 2

i have this problem too, i just use ethernet cable, im switching from BT their service is rubbish

Answer 3

have you also removed the wifi network completely from the laptop and reconnected from scratch? start menu ? control panel > network connections > change advanced settings > wifi networks tab > view your preferred networks and remove the one your trying to connect to > now try connecting again, if this still does not work can you check from another wifi device ? to ascertain if the laptop or router

Answer 4

It takes about 10 days before you are fully up and running with bt.

Answer 5

BT do say in the literature that for the first 10 days they will be running checks on your line, but sometimes simple things like the weather and other wireless gizmos (phones/wii etc) can interfere with the wireless connection. Also check the location of the hub, I have put mine quite high and central as it seems to work better than when it was in the alcove of my room.

Answer 6

Do a hard reset on your WiFi routers by pressing the reset switch and holding it for 30 seconds. If it doesn't have a reset button, unplugging it for 1 minute will also reset the router.

Answer 7

if all you tried fails then phone B.T. 151 who should be able to sort your problem