RCA LYRA RD2762A 4GIG PROBLEM

Question

I JUST BOUGHT MY DAUGHTER 4 REFURBED 4GIG RCA LYRA RD2762A FOR USE ON RHAPSODY TO GO AND WHEN WE TRY TO LOAD SONGS IT GIVES US AN ERROR OF "A PROBLEM HAS OCCURRED IN OBTAINING THE DEVICES SECURE CLOCK" CAN SOMEBODY HELP ME WITH THIS PLEASE, I TOLD HER I WOULD FIGURE IT OUT BUT I HAVE NO CLUE WHERE TO EVEN TO BEGIN TO FIGURE IT OUT