Second part of a phone question..?

Question

I already have a question waiting for the best answer. During that question I actually managed to get the internet and the BT phone line working. My husband rang me from our landline yesterday and it was working fine. No-one has touched any cables or anything, but today, the landline would not receive any calls nor could I phone out!! We still have the old phone line connected as before. I just cannot work out why the phone worked yesterday and not today!!!!

Answer 1

Sounds like your Line on the road has problems, either water or a bad cable connection.

you need to contact BT to test the line, they can actually tell how far is the line reaching.

A good test fro you would be to raise the handset and see what do you hear, can you hear a tone ? You need to make note of what exactly happens.

If you do not hear a tone, can you hear your breath in the phone ?  If you can, you have line voltage arriving, if you can not, you line is cut somewhere.

What do you get when you call yourself at home, a ringing tone means that the connection is not really arriving to your home or your phone would ring.

Remember that ADSL and the line even though they work on the same wire, are not the same service. So you really need to involve your phone line provider on this.

Also, make sure you have an ADSL filter installed on every socket, if you run a link for the ADSL , it will have to be from the ASDL part on the ADSL filter and not from the normal phone line. So your normal phone cable will not work, you need an RG11 cable extension.

SKY connection needs an ADSL filter too, always make sure that any socket you use has an ADSL filter on it no mater what is using it, and if you run an extension, run either from before the filter an place an ADSL flter at the end of it, or extend each service by itself, i.e Phone extension will not get the ADSL working, you need to extend the ADSL output on the filter for that.

Hope this helps, I noticed on your old question , no one asked you how did you conenect your extension :-(

Answer 2

Sounds like you have an intermittent disconnection fault on the line.

Has your 'phone line been crackling / noisy recently ? If so then this is the cable breaking down somewhere.

Contact your Service Provider and report a fault.

Answer 3

I had exactly the same problem recently, which I suspected was being caused by water in a junction box at the end of our road. I reported it as a fault to my phone service provider, not BT,

they arranged for BT Openreach to check out the line, it showed a fault so the Openreach engineer came next day, and after 2 attempts and 3 hours work sorted the problem, he thought it was damp in the junction box.

Being an intermittent fault I thought I might have problems convincing the company, but my explanation of the symptoms was accepted. Also my service provider was in constant touch with me keeping me up to date with progress, even calling 2 days later to check that everything was still OK.

Would never get that service from BT.If you would like to know who I use get back to me by email.