Thomsons call centre problem?

Question

They absolutely will not put you through to a manager. All they say is they can do a ring back.

Answer 1

You need to tell your bank ASAP and then send numerous letters to the complaints department at Thomsons.

When this happend to me (it was a hotel though) I rang the bank and they put the money back on the card straight away and they dealt with the hotel. Try it!

Answer 2

We had a problem simular to this when our holiday was cut short due to Hurricane Ivan, After the holiday we kept phoning call centre what a waste of time then we went to our local Thomsons branch and within a week we got the 3 day's refund that was owed us plus a bit extra as they knew there was a hurricane alert on the Carribean

never went with them again

Answer 3

just a thought here....but have you checked that the £280.00 extra they took off you,wasn't for gratuities ie: tips,for the waiters ext. i know that some cruise lines add on the on-board gratuities,and in there words to save any blushes????

if not, i would call the centre back,and if they wont put you through to higher management,threaten them with legal action and tell them you're getting in touch with the police,as this is theft...however check the gratuity side of things first.

Answer 4

Always pay with a credit card.

Had a similar type of problem a few month ago.  when it was not resolved I just sent my C/card payment with a letter saying as this is not resolved I have deducted from my payment.  

C/card companies are equally responsible for overcharging.   The c/card company just deduct it from the problem company so it is then their problem!

Worked perfectly - never heard anymore!

Be warned this only works properly if you pay your card off each month.  If you owe money they just charge you extra interest next month!

Answer 5

If you are getting no joy from the call centre, I would recommend you go to your local Thomsons branch in town, ask to speak to the manager and threaten to sit in there until it is sorted (although this is probably impractical).

The other option is to contact ABTA and/or Trading Standards for more advice - I imagine at this point though ABTA will be willing to step in and deal with this on your behalf.

You will probably be advised to put your complaint in writing and send a copy to both Thomson and the ombudsman. Be prepared that this probably won't be resolved until next year, by which time though you should receive your money back as well as some monetary compensation.

Good luck and Merry Xmas!