Walk-in guests?

Question

How would a hotel handle a walk-in guest that they could not accommodate for the night, as well as a non-guaranteed reservation that arrives after the "cut off" time (eg 8 o clock)?

I kind of know but I do need some help if there's anything I have not covered.

THANK YOU

Answer 1

When I used to work in a hotel we used to deal with the walk-in guests we couldn't accommodate by ringing around other hotels in the area and/or pointing them in the direction of other hotels.

As for the guest who arrives after the cut-off time....I would've done my best to contact them but if someone else comes in for a room I would've let it out but if no one else wants it I would let the late guest have it (it's making money after all)!

Answer 2

It has happened to me and they simply apologise and say there is nothing they can do.

Answer 3

Send them to a hotel up the road.

Answer 4

Tell them that they are sorry but they have no rooms.

Answer 5

make them sleep in the stable