Requests to join a group are ignored when approved by email. Why?

Question

I moderate a closed group. Approval to join is required. When I approve a request via e-mail, it's ignored. Approvals via the Web are processed.

Answer 1

the term 'closed' group actually means to gain members, you can only send invites, no one can find a Closed group in the directory in order to attempt to join. so if you have approvals to join, the group then probably is Restricted membership, not Closed.

for a few months anything via e-mail is not working properly, unsubscribing- approving memberships and posts as well. people have been complaining about this to yahoo. for now I'd skip the e-mail reply and do it off the group till they fix it, and send this form to inform Yahoo this is affecting your group

http://help.yahoo.com/l/us/yahoo/groups/...

Answer 2

The people may not be aware that they have to send a reply back to make the approval effective.  The other thing that could be going on is that there could be a technical problem going on.

I would recommend checking with a Yahoo Groups customer service representative as well to see what they think could be going on.