Resort placed an unauthorized charge on my credit card. What can I do?

Question

I recently stayed at a resort for a wedding. During our stay, a neighbor called to complain about noise. When I checked out, the manager on duty told me that I was being charged for the neighbor's room because they complained and the resort had comped their room. I did not agree to this charge and I never signed an incidental agreement for charges to my card. The agreement states that additional charges can only be made for damages or changes to the number of guests. The resort already had my credit card number as I had used it for the deposit. They have charged my card without my authorization. Talks with both the manager and the General Manager were fruitless. I am wondering two things: 1 - Can the resort legally charge a guest for someone else's stay? 2 - What recourse do I have to prevent paying for this charge?

Answer 1

Call your issuer, they will deal with it.  

Whenever a place seems "fishy", I use my AMEX card - they usually have the best "Customer is always right" policy

To research American express cards, visit:

http://www.apeepa.com/bank_cards.php?ban...

Answer 2

How do you know what the agreement says if you did not sign it?

Anyways this is covered under damages so yes you are liable.

Answer 3

Immediately call your credit card company and dispute the charge.  Let them deal with it!

Answer 4

     Notify your credit card company immediately.  They will not pay the resort, and they will start an investigation.  Then contact the Better Business Bureau in their city and file a complaint.  Inform the Chamber of Commerce in that city, and if you want to go this far, register a complaint with the Attorney General's office in their state.  You will make such a headache for this manager that they will withdraw the charge just to make you go away.  But why were you making so much noise to begin with?  This could all have been avoided.