Response to a b2b client?

Question

One of paid members has not been able to receive Trade Inquiries due to the reason that his industry is that of complex machinery and does not have those many buyers. Assume that this member is very annoyed and has emailed us about this complaint. Suppose you have 4 mediums of communication at your disposal:

• Phone

• Email

• Fax

• Postal.

Question: How would you initiate conversation with this member who has paid $5000 to buy our Gold membership? What would be the content of your email?

Answer 1

Homework.