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I had a Capital One credit card and fell into hard times and couldn't pay them. It says my account is restricted. I called because I had payed the entire balance and they finally helped me off by crediting my account about 700 dollars. The guy said that my account was closed and then I called someone else and they said it was still open they were just restricing it for a period of time. What is the correct answer. On my credit report it says the account is open and in good standings and it also says that it isnt closed by the bank.
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