Retrieving a switchboard call?

Question

My office has a BT Paragon 450 phone connected as a switchboard to 4 other lines.

So when i answer i press "r" and 23 for the extension i am transferring to.

The problem is when I am on a call and someone else trys to call the office it transfers to a phone in another office.

Is there any way I can retrieve this call back to my phone.

Hope you can understand

Answer 1

Not if its already forwarded.   We have this same problem in our office, when someone transfers me a call, I am still accepting incoming calls, but cant answer, and when I am on a call, my other calls get transferred away. There is a help desk ticket thats been open forever on this, which I had more.