Returning Zune to Microsoft

Question

I am returning my 80 gb zune because the battery is broken.

Did anyone return their zune to microsoft yet? And what is the process?

Answer 1

If your Zune is under warranty then call them at:

Zune Customer Support is only available by telephone. Use the following telephone numbers to contact Zune Customer Support: • (877) GET-ZUNE or [phone]

• TTY: [phone]

• From outside North America: [phone]

Zune Customer Support hours of operation are 06:00 to 22:00 Pacific Time, every day. This includes holidays.

I had to send mine in when it in June. I called them and a few days later a postage paid box arrived by FedEx. They couldn't fix it so they sent me a refurbushed one. For mine that took about 10 days from the time is shipped it out to the day I received the replacement.