Revision: Help Quick! I DO have a virus (Spools.exe Buffer Overload)?

Question

This is a better version to my post from before, my problem is still not fixed.

I have a windows xp operating system. I can't give any other information as every time I go into control panel it crashes.

This is apparently a very dangerous virus.. (and not a joke as someone said in my post before) it can be used to control someones computer and bring back information to a hacker while trying to disable any anti virus by making everything crash.

I'd like to stop this as soon as possible!!!

Lets see, details:

-The computer will randomly shut down on its own giving me no option.

- spools.exe crashes nearly everything but mcafee

- even so mcafee can't find the virus anyway (its apparently a hidden virus, I did my research)

-Safemode runs generally better then regularly running the computer, but things still crash.

- I've tried installing a new antivirus from a cd from a different computer. It crashed before I even installed it... =(

Answer 1

If you've tried scanning with the most up-to-date virus software and it still won't go away, start saving your important files to jump drive or cd or somewhere else.

This is what I do when I think my hard drive is about to crash or can't get rid of some virus.

Then you can re-format the hard drive and re-install only the software you want.

If you cannot get the computer to stay up long enough to copy any files, you can purchase a second hard drive and install windows xp on it. You can tell your computer to load windows from this new hard drive. Then, with both hard drives installed, you can browse the old one and copy what you need to the new one.

Answer 2

ok, first open task manager and end the process spools.exe (if possible)

then use system restore to restore to a point before you were infected.....say....2 weeks.

then try an antivirus.

______

Edit: ok if sys rstr dosent work try searching for the file spools.exe, then rename/delete it (you will need to end the process first)

Answer 3

If you are able to get your hands on it, I would have to suggest a symantec (norton) anti virus program, but if it has infected your system badly enough to not let you install anything, not much is going to be able to help you. I would have to recommend a re-install of windows, or if needed, a reformat of your hardrive (which might be completely necessary) I'm sorry viruses suck >.<