Question:

Ruud UBHC17J11NFA: Condensate pan filling up -...

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Hi,
The unit is almost 3yrs old never had a problem. A few days ago, I noticed the thermostat display was off. The drain pan at the base of the indoor unit was full and the float valve shut off the system. I scooped out the water from the pan, filled the condensate pump tank and it worked fine. Water is still coming into both the pan and the small tank. What could be causing the water to bypass the pump tank?
Thanks,
David

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