Ruud heat pump. condenser does not come on. select cool on tstat then egage contactor ht pump mode

Question

condenser does not come on. select cool on tstat then egage contactor ht pump mode comes on then select heat at tstat push contactor in cool mode. tstat is a braeburn furnace is coleman and condenser ruud. I am pretty confident low voltage is wired correctly. W/ a response i can give more info, help please, sincerely