SA: Are you always a HAPPY customer?

Question

My mom never complains about anything, I always get phoned to do the complaining. I'm one of those customers that always make sure they know how I feel. . .

Answer 1

I only complain if I feel I'm getting a raw deal. But sometimes it's just not worth the hassle...

Answer 2

I refuse to shut up about bad service - but I also dont forget to acknowledge good service...

My wife constantly thinks I am fighting a loosing battle, and all I am doing is stressing myself out - But keeping quite is counter productive - how will the pathetic service levels in South Africa ever improve if we remain silent...

My wife in fact refuses to go through the MC Donalds drive through with me - because she thinks that if you pay R20.00 for a burger it does not warrent complaining about bad service - I DISAGREE - our Brothers out there feel they are entitled to their jobs and therefore do not have to value their customers - well in that case they must be prepared to take the abuse thrown at them by hardworking people who do not share their views....!!!

Answer 3

only if it will be costing me extra money

Answer 4

I am sick and tired of the poor service in our country and with things being so expensive these days, I would like to make sure that I get every cent worth. I bought meat the other day from Pick n pay and when I got home, and opened the package, the meat was smelly. Even though it was only about R25 I took the meat back the next day and they exchanged it with no problem. You don't always have to rude about it though. When I do get good service, it is so rare these days, that I make a point of informing the manager that the sales person / waiter was helpful.

Answer 5

most south africans do not complain and simply accept poor service.  I don't!

If I feel that I have not had good service, then I like to make the fact known to the person in charge.  You will not find me having a tantrum on a shop floor though.  I prefer to write an email, or phone and discuss my issues.

By doing this, we can only hope to get better service in the future!

Answer 6

I will voice my opinion in a nice way the first and even the second time but the third time i will make myself heard.

Answer 7

I complain alright - whether it actually helps is another matter all together

Answer 8

I complain but people dont take me seriously, I look and sound young. I do still complain though and flash my Investec card :) that gets everyone running

Answer 9

Having been on the other side of the till, i understand what cashiers go thru. I hated customers that complain about the smallest things. Sure they are customers and customer is king, but do they have to complain in a negative tone? I can tell you now, if you voice your complaints in a constructive, positive way, you'll get 10x the service than someone who throws their toys out their cots. You'll even get a smile nogal!

Answer 10

I get my wife to do the complaining. It is something that she is d**n good at.