I can print off things from the printer but cannot scan from it – will not work. It has not worked since the printer inks ran out. Can you normally operate the scanner even though the inks run out? Since then I have had the ink cartridges refilled instead of replacing with new ones, and the scanner still doesn’t work.
Once I turn on the printer, the LED flashes along with the black and colour ink lamps and the alarm lamp remains still – even though I have replaced the ink.
I then tried clicking on the MP Navigator icon and when I press preview or scan, the scan gear box comes up with the message “printer maintenance in progress, scan after it is complete – code 2,114,0”. Once hitting the ok button, nothing happens. I tried the same progress the other day and then the message displayed “scanning failed”.
Are these problems happening because the printer has not got new cannon ink cartridges?
BTW can you please give me the phone number for the NZ Cannon technical support line?
Thank you,
Maria
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