Sansa clip mp3 player. bought mp3 player that requires windows xp sp2 which i have and windows

Question

bought mp3 player that requires windows xp sp2 which i have and windows media player 10 or higher which i have wmp 11. when i connect the mp3 player into the usb port the installation wizard automatically starts dowload the hardware off of the mp3 player. after a minute or so an error pops up saying the "wait operation timed out." the guy at the store i bought it from and tech support from sansa said my computer is running too slow and that is why it can't download it. canyou help please!