Seller not ebay hasn't sent my item?

Question

I bought a purse on ebay on may 27th. 6 days later i have not received an email with the tracking number saying that my item has shipped.my payment cleared and was sent through paypal that same day. the seller is saying my payment has not cleared. what should i do? how should i have the seller give me a full refund? the purse, with shipping and handling, cost $109.49... can someone help me please.

Answer 1

There are actions you can take if you paid with PayPal.  

Start here for more info:

http://pages.ebay.com/help/tp/index.html

Here is the PayPal Buyer Protection policy:

http://pages.ebay.com/help/tp/paypal-pro...

Good luck!

Answer 2

You can file a complaint through Paypal, since you paid for the item through them. Then the seller will either send you your item of will have to refund your full amount . You will receive a refind on the 20th day, if the seller doesn't respond. Paypal gives the seller 20 days to respond. I had to do this recently because I paid for an item and the seller never shipped it out.....got a full refund on day 20!

good luck and avoid these dead beat sellers!!!!!

Answer 3

i think its 14 days you have to wait but then you can put in a complaint to paypal for unrecieved item. the fact that you paid with paypal is good because you are fully insured then to get your money back. after 14 days you can put in a dispute and paypal will write to the seller etc. Its quite straight forward. I have had to do that twice myself. Even though it took a month before i got my money, at least i got it all back. so dont you worry.

Answer 4

What the previous person said was correct, but along with reporting it to paypal also tell ebay. That way this seller will not be able to scam other unsuspecting individuals.

Good luck.