Being up and dressed and on the streets by 7am (to lead the walks which I run) I am in a position to observe London`s dimininishing attitude toward service.
Most of the fast food places which are supposed to open early are not open and those that are often don`t have the menu they`re supposed to have.
At McDonalds this morning I asked for a toasted English muffin. I got the muffin but when I asked for some butter I was told they had run out. I asked for margarine. None available.
I left the shop.
Returning, I said I`d have Philadelphia on it.
The man who was serving said rudely, `Are you sure you won`t turn that down too?`
The point is he should have mentioned in the first instance they DID have Philadelphia. But why they were out of butter, margarine and jam is anyone`s guess.
Inefficiency combined with rudeness, no intimidation, simply does not work.
What has been your experience???
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