Should I be upset if the venue events coordinator passes me off to someone else?

Question

We chose the venue for our wedding mainly because we loved the wedding coordinator. She basically sold us on the whole idea of having a wedding at their Country Club.

I contacted her a couple days ago and she told me that she is going to be very busy with golf tournaments now because they are going into peak season and that she will be forwarding all my information to another coordinator. I understand that the world does not revolve around me but I was under the impression that this particular coordinator would be handling my wedding. Do I have a right to be upset or am I being selfish? I don't want to be a brat, but I am a little dissapointed.

Answer 1

First your not being selfish, its your WEDDING! yay! lol. You reserve the right to get everything you wish and hope for. It is upsetting that you didn't get the coordinator that you wanted, i say you test out this new coordinator and see if she/he works well with you and what you want before you decide to hate the idea of having a different one. I hope your wedding is wonderful!

Answer 2

You definitely have the right to be concerned and disappointed, but I wouldn't be too upset.

This is a very common thing that happens at venues and within the event business. What I would do, is very diplomatically express you concerns to the original coordinator and tell her that you are quite disappointed, and that one of the reasons you chose this venue was because of her. They really don't want their clients to be uncomfortable, so likely she will introduce you to the other coordinator and reassure you that they are capable of handling the task.

I'm sure that whoever they have in place of the coordinator you want is quite capable. I understand how you would be uncomfortable which is why you should probably meet that person ahead of time.

Don't let a minor detail affect your wedding day and remember that no matter what happens - it's not about the linens, decor, cake etc. - it's about the person you are marrying.

Hope this helps!

Good luck!

Answer 3

wow that is hard, no way your not being selfish at all, for one its YOUR day and if she was good at her job she would have know along with the rest of us golfers that this is a busy time so she would have know that a head of time and she should have not used her salesmanship and not been thinking ahead, if it were me i would be beside myself but its not time to be upset for you , so realize that everything happens for a reason and no matter what it will be hectic, but it will all work out in the long run and your hubby is still standing there weather its at the beach, lake , golf course or in your home. Smile its all about you! It will all work out I just know it. And not sure if you do but if you do , pray about it and he will take some stress off i bet . Good luck and congrates

Answer 4

Coordinators at venues are under no obligation to stick with clients. It's kind of a team effort at those types of places. I get passed around from the coordinator to the sales manager all the time, and as long as they all know my story, I don't care.

If you want one coordinator by your side the whole time, you might want to consider hiring a wedding planner that will give you special attention.

However, I would trust that the coordinators at your venue will be just fine. If you're really bothered by it, however, don't have your wedding there and move on to a different location (unless you've already signed the contract, of course).

Answer 5

I don't see why you would be upset.  The club is running a business and she is an "event coordinator" and not specifically a wedding coordinator.   You don't imply that she was guaranteed to be in charge of your wedding, so no need to get worked up about it.   You are still going to have a lovely wedding and the coordinator shouldn't matter.  You ultimately control what happens at your wedding. You are hiring this venue and they are there to make you happy (within reason)  As long as you are treated respectful and are getting what you  paid for, don't stress about this.   It's not worth it.   Who says she would have been so great when the day came anyway?  I've heard so many stories for wedding coordinators who were fabulous early on and dreadful later.

Plus, you can't expect to have such personal service from a venue coordinator.  You are one event amoung 100's they plan a year.  If you wanted more personal attention, you should hire a wedding planner.  But, don't be upset.  It's so little in the grand scheme of things.  

Answer 6

You definitely have the right to be disappointed.  Now, angry?  Well that depends.  Did she tell you outright that she, herself, would be handling every aspect of your wedding planning and event day?  Do you have a contract stating that?  If not, then, no you really don't have a reason to be angry.

Unfortunately, a lot of venues are now calling their sales people, "event coordinators" or even "wedding planners", when in reality they are only sales people.  Their only goal is to "sell" the space to people.  They have no idea how to plan or execute weddings themselves.  They are paid to sell.

You could ask for her supervisor and express your disappointment and frustration to him/her about how you feel you were led along by her, though.  That may or may not do any good.  

In the future, be wary of someone who may not really be what they are calling themselves.

Answer 7

Who signs her paycheck? You? No, the venue. She needs to be where the venue needs her and right now that is for tournaments. It's nothing personal. Please sit, breathe, have a stiff drink and RELAX.

If you need someone to hold your hand, hire a wedding planner to deal with this new event coordinator (your contact person is actually not a wedding coordinator at all, but an event coordinator. If she was a wedding coordinator, she would not be involved with the golf tournaments, LOL.)

Anyway, hire your own wedding planner if you are a person who needs the one on one attention. You can't expect the venue to cater to you and you alone.

I am sure you will have a perfectly lovely wedding, but remember, if you are not spending just as much mental and emotional energy preparing for your future MARRIAGE, it is doomed to fail, so concentrate on that.

Answer 8

If she is the one that sold you on the idea, and the one who took you through all that is included, I would expect her to be there during the whole time too. I would contact the club and try to get in contact with the person who will be in charge that day. Unfortunately this is how things are and you need to make the best of it. Talk to who is going to be in charge and get things straightened out for your day. Good luck.