Should I charge upfront fee for bookkeeping service, with written guarantee?

Question

I am starting a small bookkeeping business and want to know should I charge a upfront fee for service. It will come with written/signed invoice of satisfaction or money back guaranteed.

*Bookkeeping services will be monthly, meaning they pay once a month for services.

The reason why I want to do this is because I don't want to deal with the hassles of "running people down" to pay for services.

Answer 1

You should try it, but you will have to come up with benefits to them that justify why your customers should pay up front.  For example, a two price system with 10-15% off for those who pay in advance.

If it doesn't work you can always drop the up front billing approach and go to billing at time of service.

One suggestion I have is that you put a time limit on when your customer can get his/her money back.  

Hope this helps

Jerry-the-bookkeeper

Answer 2

I would not offer a money back guarantee I would state your commitment to quality and your competence as a bookeeper and maybe supply some references from people who have used you in the past.  Making payment due on the first of the month is a good idea.