Should payment for an engagement ring be charged when the order is made, or when the ring ships?

Question

I purchased a ring from a jeweler, and sent him a diamond to set in the ring. As soon as he received my diamond, he sent it off to the manufacturer to get it set, and proceeded to charge me the full amount for the ring. I was a bit surprised, since I had thought I would be charged when the ring was done and shipped. What's the industry standard?

Answer 1

Well Menzinator i've a diamond jewler and would do work like that on a regular basis and having heard your story i'm a little shocked. Normally the wayi work things is to ask for no payment until the customer has recieved and is happy with the ring and how it has turned out.

Very sorry to hear that. I would be surprised at a jewler having the nerve to ask for money at such an early stage.

Again sorry to hear.

Answer 2

usually they charge u the day u gave the order. the bill is made and u can do partial payment rest on delivery. That's what i think

Answer 3

with normal purchases you pay for the item before it ships shes right

Answer 4

They should have required a down payment that's it.  If he is a small jeweler that could be the reason

Answer 5

You should pay for the item before it is put in the mail.

Answer 6

That sounds right to me.  They usually ask for the payment first so that you cant change your mind halfway through the work being done.  If you get it back after paying and are not happy then you can still talk to them and ask for it to be fixed and all that.  Thats how I have always known it to work.

Answer 7

I dont quite know.  But I imagine that with that it would be to charge it while it is in the process of being set.  This is because if you decided against it and got cold feet or something in the end then they would still get your money.  All business tend to like to get your money as soon as possible.