Sims 2 apartment installing help!?

Question

i just bought the sims 2 apartment life in the format Pc Dvd-rom, and thats fine because i have a dvd-rom, but when i put the cd in nothing happens...and if i go to my computer it says theres not even a disk in the drive...i put in the sims 2 bon voyage in the dvd-rom drive and it worked fine, but the dvd-rom won't work in my dvd-rom drive...i have previous sims 2 disk which i have installed that are dvd-roms...so whats the promblem, and how to do i fix it?

Answer 1

well, I dont know If I can help you. My problem is similar. I bought mine at Circuit City not too long ago. Umm... well if you have a CD/DVD format on your PC then maybe you should contact EA. because I just called them. But my issue is that I dont have the right format on my computer to play it but you do so you should contact them.  

Answer 2

Since other DVD disks work fine, I'd say that the Apartments disk is defective.  If you still have your receipt and the original packaging, you should have no problem exchanging it for a new copy.

Also take a look at the installation guides linked below.