Question:

Singapore's Villa Bali manager BERNARD was so rude! How can Villa Bali still hire such a manager?!?

by  |  earlier

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I was dining at Villa Bali this evening. It was fine until they shifted us to outside, beside a smoking couple. I asked the waiter to change table as I am asthmatic and couldn't stand the smoke. However, the waiter said they can't shift us. I asked for the manager. The manager, his name is Bernard, came up to me, and (hear this)shouted at me for making such a scene. When I again requested to change table, he even said "Don't treat me like a dog!". At this time, I was both so angry and shocked because my request is legitimate and not at all making a scene, and that such a prestigious place as Villa Bali could hire such an Ah Beng manager! No matter what, I am still the customer and as a manager, you should never shout at a customer! I am totally disgusted by this incident and will never go nor recommend anyone to go Villa Bali again! The question I would like to ask Villa Bali is, how do you run business without customers in mind?

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3 ANSWERS


  1. Write to the company about this  ... website is http://www.littlebali.com. He should not get away with such service!


  2. Don't go there anymore. Try to hang him from his balls, see he dare to be rude to the guests

  3. well well well so much for the "Go the Extra Mile for Service" (GEMS) programme initiated by WDA ...

    you should write to the press. write to straits times forum!!!

    i cant imagine if there are tourists around who saw that ugly scene. what will they think of singapore's service?

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