Sky+ problem, the red record light is constantly on even though I am not recording anything?

Question

The record light stays on though there is nothing in my planner, when I try to record anything else it will only let me record one channel and then won't let me change channels.

I have tried all the standard methods of fixing this i.e turning off at the mains, taking out the dish cables.

Answer 1

Disconnect the digibox from the mains power. Press and hold the 'left' and 'right' navigation buttons on the front of the digibox whilst you reconnect the mains power. Continue holding the buttons in for about 20 seconds, and when the ring of light on the front comes on, press the 'select' button on the front of the digibox (between the left and right buttons you were holding). The Sky+ recording logo lights will spin backwards and, according to the Sky engineer, this will "clear the hard drive".

Once this is done, disconnect the digibox from the mains power again and this time press and hold the 'back up' button whilst you reconnect the mains power. Continue holding it for about 15 seconds until 3 lights on the front of the box come on and you get a full-screen message saying "Updating system software. Do not disconnect mains supply or satellite dish."