Sky tv - satellite signal not being received - Error 36?

Question

only over the last one week , our sky tv keeps giving this message - error 36 .

We have tried to switch power off from the mains ; sky 0870 number wasn't any help .

Is getting a new box from ebay the only solution? How much can a local engineer charge for checking the dish?

PLzz advice soon.

Answer 1

has it been raining badly in your area when you lose the signal.  It happens with mine when the weather is bad nothing you can do about it really unless you move country

Answer 2

ive had 8 sky+ boxes but havent paid for one sky will give you a free box if you say youll stop your contract. go on say no to 0870 website to get free phone number this way you dont pay.

Answer 3

a local engineer or sky engineer will charge upto £60 a visit ,

have you tried to update the reciever software?.                        

try this or check lnb setup , push services  - 4 /0/1 select, then enter 1 for lnb setup , this will tell you if the lnb power is on or off , sometime resetting this can fix a minor fault .

to up date software , switch of power to reciever via socket , while power is off push and hold in the back up button on the front of the box  , then all the lights will flash , keep the button pressed at this point , after a shart period the lights will stay on , when they stay on tis is the software being updated , if none of this works , a new box is requierd.