Slip & Fall Injury - Need help on insurance?

Question

My wife recently slipped on ice and had a fracture. This happened when she was just coming out our apt in the pathway. The medical cost was pretty high and we had contacted our landlord's insurance to pay our medical bills. The insurance person met and had recorded our conversation. Before he started recording & on our request he agreed orally to share a copy of the recorded conversation (transcription). But now I feel he seems to dodge us by giving filmsy reasons for not getting the transcription posted to us. I guess he would use the recorded conversation as an evidence. Can anyone guide me in getting the transcription from him. [In his reply (to our claim) he had contradicted what we had said.]

Thank you very much!!!

Answer 1

He has no obligation to get a transcript to you.   Most of the time, a company will NOT release that information, or other information on the claim file that they put together.

You should have brought your own tape recorder, to record a copy for yourself.   Likely you're not going to get your transcript, until/unless this ends up in court, as part of the discovery process.

Answer 2

This steps close to legal advice, but in general a party giving a statement is entitled to a copy of it.  Note that transcriptions are expensive and many times carriers will not have a transcription done.  Rather, you may ask for a copy of the cassette (if done on tape).  Some carriers even use digital recorders and may be able to email you the image.  I would ask them in writing for a copy of the recording.  If they refuse, you can always file a complaint with the Department of Insurance.

Answer 3

It takes time to get a recorded statement transcribed.  I've sent them into word processing and not gotten them back for months.

We can put a rush on some of them. That is where things are time sensitive. This is not that kind of case. So he's not going to put a rush on it. Which means, the time sensitive stuff gets done first.

Most of the time we take a statement and don't transcribe it. If the agreement was he would send you copy of it was transcribed  and it's not been transcribed...then he's not violated the agreement and he'll send you a copy when/if it is transcribed.

He does not do the transcription. Once he sends it in to be done...its out of his hands. He has no control over when the transcription comes back.

And it's on tape and on the record. What you said does not change just because you have a copy of it. If you get a copy of it tomorrow or a year from now...it's gonna say the same thing either way.

Next time....just sit there with your own tape and recorder and tape record the statement as it's going on. Just put your recorder on the table next to the adjusters.