SmartFTP Client not working for my website?

Question

I have a website domain name with godaddy.com and therefor I need to use an FTP in order to upload things to it. But when I try to log in all I get is this:

[20:59:49] SmartFTP v3.0.1022.1

[20:59:50] Resolving host name "smokyhollowconstruction.com"

[20:59:50] Connecting to 72.167.183.16 Port: 21

[20:59:52] Connected to smokyhollowconstruction.com.

[20:59:53] 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------

[20:59:53] 220-You are user number 11 of 50 allowed.

[20:59:53] 220-Local time is now 18:00. Server port: 21.

[20:59:53] 220-This is a private system - No anonymous login

[20:59:53] 220 You will be disconnected after 3 minutes of inactivity.

[20:59:53] USER **username hidden for privacy**

[20:59:55] 331 User **username hidden for privacy** OK. Password required

[20:59:55] PASS (hidden)

[20:59:56] 530 Login authentication failed

[20:59:56] Active Help: http://www.smartftp.com/support/kb/51

[20:59:56] QUIT

[21:00:01] 221-Goodbye. You uploaded 0 and downloaded 0 kbytes.

[21:00:01] 221 Logout.

[21:00:01] Client closed the connection.

[21:00:01] Connect failed. Waiting to retry (30s)..

And it wont work... I tried using other login names, but nothing seems to work. Can anyone please help me?

Answer 1

You're using the wrong username or password.  Note, the case of the user name and password matter.  Make sure you don't have your caps lock on when you think its off.

Answer 2

I use SmartFTP and it usually is no problem if you are using the correct FTP address (ftp://www.example.com) for access to your account, the correct UserName and PW for that account.  Godaddy.com should have given you all that info when you signed up.

See:

http://help.godaddy.com/article/96

User Guides:

http://help.godaddy.com/article.php?ci=9...

Email Support:

https://www.godaddy.com/gdshop/support_a...

Ron

Answer 3

Godaddy is a pain. Create a brand new ftp user in the host control panel