Someone keeps stealing my AMEX number and making puchases online. I got a new card twice. What can I do?

Question

Someone keeps stealing my AMEX number and making puchases online. I got a new card twice. What can I do?

Answer 1

It sounds like your computer may be infected with a keylogger so that every time you type in your new cc number, the bad guy gets it.

Since your computer probably has a ton of infections you don't know about, here is my standard cleaning procedure:

NOTE: on badly infected computers, you may have to install and run the scans from safe mode. Some programs will be actively disabled or damaged by the infections. When this happens, just pick another cleaning program until you find one which isn't knocked out. Then reboot and try some of the others. Lather, rinse and repeat until you have a clean system.

How to start in safe mode:

http://www.bleepingcomputer.com/tutorial...

Visit http://www.majorgeeks.com

Download, install and run the following:

(drive cleaner)

http://majorgeeks.com/CCleaner_Slim_No_T...

ccleaner slim (removes junk and temp files so that the scans have fewer files to look through)

(anti-virus) Pick one, some infections disable cleaning programs, so try another until you can start removing the infections.

Dr Web Cure it

AVG

AntiVIr

Avast

If your wallpaper has been changed (and you can't change it back).

http://www.majorgeeks.com/Wallpaper_Hija...



(anti-spyware) (This first group will detect and remove the worst infections. The 2nd group will clean up the stragglers).

Superantispyware

Malwarebytes Rouge Remover

Malwarebytes anti-malware

Threatfire

spyware doctor starter edition

ad-aware 2008

spybot search and destroy

Counterspy

AVG anti-spyware

Download and run combofix

http://www.bleepingcomputer.com/combofix...

Once you get the infections cleaned off, you have to repair the damage.

Download, install and run

http://www.majorgeeks.com/download4899.h...

Dial-a-fix

Go through everything. This will fix a bunch of things that infections love to break. If you still have problems, (parts of windows is broken) you may need to do an Windows repair install or get some other tools to correct the changed settings. Tweak UI can be helpful (or dangerous in the wrong hands).

http://www.annoyances.org/exec/show/twea...

Good luck

LKB

Answer 2

you could get a mac, and forget about the viruses and ever getting your credit cards recorded ever again.

Answer 3

There is an antiviruses free just for today

there is a code and you can activate it

It worth trying it

http://www.giveawayoftheday.com/hdd-obse...

You have to activate it right away because it won t let to activate it after the end of the day

good luck

Answer 4

When you purchase online, make sure you are using a secure server. There is usually a little yellow lock on the bottom right that says if you are in a secure connection or not.

Also, in the past 10 years of doing online purchases, I have yet to have any of mine stolen, including my corporate cards. So I would look around to normal use at gas stations and things like that. Your card number may be getting stolen/copied from a waitress or gas attendant without your knowledge. This is more likely the case.

Additionally, run Spybot or some other malaware software to make sure you don't have any programs running that are malicious.

Answer 5

call the 911