Sprint sent my bill to collections. I paid it. Now Sprint sent another bill minus what I paid. What to do?

Question

Sprint sent my bill to collections. I paid it. Now Sprint sent another bill minus what I paid. What to do?

Answer 1

Pay the balance. Obviously when they sent your bill to collections you still owe your monthly amount, unless they shut your phone off which I would be surprised if sprint didn't turn your phone off.  However, if you are under contract then you are still obligated for the monthly amount, while they were trying to get you to pay your past due bill, your monthly charges still accrued, so granted you paid the past due amount but you are still liable for the continuing monthly amount.  Pay it.

Answer 2

Good question.

I worked for Sprint for 5 years.  This is what happens.

First, your account is in a temporarily disconnected state for about 7-10 days.   Your next billing cycle should arrive in that time frame.  

Secondly, if your bill isn't pd during that time, it goes into a status of NPD (non-paid disconnect).  This just means they have stopped charging you the MRC/MSC (monthly recurring/svc charge). You get a pro-rated svc cr for the days your acct is in that status.  This time frame is about 10-25 days.  Not only is your MRC pro-rated, your minutes are too! Also, during this time, you'll recv a NPD letter.  It looks just like it came from a "certified" collections agency.  You still have time to pay your bill and restore your service.  

From your questions, it seems as though you still have service.  If you do, the bill you received is just a normal monthly service bill.  If you don't have service and was under contract when the acct was cxl/d, the new bill probably includes contract cancellation fee(s).  Usually, you have 25-45 days from the "temporarily disabled" state to pay your bill before it is cancelled in full.

Thirdly, if this has happened and you want to pay your bill in full (especially if it was just cancelled), you can asked to have your cancellation fees waived.  You would start a new 2 yr contract from that date.  You should qualify as a "new" customer, and can get a new phone for little or nothing, but you'll also have to get a new phn number.

Is this too much info?  Hope this helps...

Answer 3

First ignore all those notes that tell you to try some phoney internet way of making money... Most of them are scams.  be careful.  You paid the bill sent to collection agency and they evidently gave you credit for it.  

Any time you really want to know what you owe contact the company you owe.  They like to discuss these things with you for that tells them you give a d**n about your credit.  

If you learn credit obligations then you will know how to pay.  Would you loan you any money.... I would not.. so you see.........if you obligate yourself to a debt then pay it when it is due or before.  That is how one gets a great credit rating...