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Question

Why does our Dell get an error while trying to run a ping test?

The error is "Ping is not recognized as an internal or external command, operable program or batchfile". This has just started recently. The first time it happened a restart fixed it, now it doesn't.

How do I fix this?

Thanks.

Answer 1

The only two times I've seen this symptom were:  1) memory error, which is fixed by a reboot like you mentioned, and 2) the IP protocol was deleted or corrupted (whether on purpose, by accident, or by a virus).

You can try reinstalling this way:  Start > Settings > Network Connections. Choose your network card and right-click on it. Choose Properties. Under the General tab, there is a list of things like Client for Microsoft Networks, File and Printer sharing, etc. Scroll to the bottom of this list and look for something like "Internet Protocol TCP/IP." If it's not there, click Install. From the box that shows up, choose Protocol and click Add. In the next box click Microsoft and find Internet Protocol (NOT TCP/IP version 6!) then OK.

Answer 2

You never mentioned what OS you are running, VP, Vista, etc. Look in C:\windows\system32 for a file called ping.exe.  If it is in that folder and you are running XP Check your path environment variable, at the C prompt type 'set' C:\WINDOWS\system32 should appear as one of the paths  If it doesn't you can add it.   If it is not there you can copy it on to your pc from your windows install cd.  If all else fails then go on-line with Dell Tech  support.

Answer 3

well first check that u r leaving a space after typing ping

if that is ok then try the following

Open a Command Prompt and type: Set <hit Enter>.

You should see included: Path C:\WINDOWS\system32.

To correct the path, on your system go to Start>right-click My Computer>click Properties.

Click the Advance tab.

Click the Environment Variables button, and select the Path variable listed under System Variables.

When editing it should include: %SystemRoot%\system32.

Which translates to something like: C:\WINDOWS\system32.

Each entry included in the path must be separated by a semicolon.

Try executing the Pingcommand now from the command prompt.