Staying at Hilton Hawaiian Village & Resort in Honolulu?

Question

Through Expedia.com,I booked reservations for 2 beach front rooms at the Hilton Hawaiian in Honolulu. When we arrived, we stood in line 45 minutes at reservation desk only to be told they gave our rooms to someone who wanted to extend their stay. Management told us they'd put us up in another hotel and the entire stay would be free, Hilton would pay for it. Of course we were lied to. FIrst part of our stay we were put up in a hotel with a view of a parking lot and low rent apartments. Rest of the stay was in a nice hotel - no beach view. However, Hilton charged our card for 2 beachfront rooms at the Hilton. Expedia won't do anything. We could hardly afford the trip, a once in a lifetime thing. Thanks, Hilton and Expedia.com. I hope Paris has enough shoes for this week.

Answer 1

You should always use a licensed travel agent. That way they will deal with problems and you can fall back on them.  Too many people have told the same story as you.  I'm sorry for your problems.  I'm going to the Hilton in Sept., 2008.  I'll be aware of your situation and pray it does not happen to me.  Also, go to tripadvisor.com to report this to on-line travelers. I find this site to be VERY helpful..

Answer 2

You should report this to the better business bureau.  Also, talk to your credit card company about disputing the charge.

Whenever I book tickets or hotels through a third-party site, I always use my American Express to avoid paying for problems like what you've described.