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Still cant work it out!!

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i have a dell pc i think it has a virus, the problem is that when it turns on and u log in the minute it loads up to the desktop it freezes, i tried to download norton yesterday but i didnt get very far as it kept freezing you cant even reset the pc or press the power button because it doesnt respond. i tried restoreing the PC by pressing F11 and ctrl on the start mode but it doesnt repond i also tried to restore the system in the system tools but that wont respond either. i would use the reboot disc but i dont have one, i have tried everything, if you have any ideas please tell me all of them!! Please help.Ernesta

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