I'm going to help a friend fix his laptop but I wanted to get some more suggestions of what I should do, before I go over there and take a look at his laptop. The problem is, from what he says, is that all he can do is turn on his computer then restart it, otherwise it will lag out, or not move at all.
The only thing he can think of, is that he installed SNES and Genesis emulators onto the computer and was play with them for a few months just fine. Another important detail was that he is running vista, which looking around for details on the web I found out that the emulators Microsoft is not very friendly with emulators, which you can see here at this website. http://forum.notebookreview.com/showthread.php?t=116879
He says he'd removed the files from his computer, but I'm assuming they aren't completely gone, since he just clicked and removed the files and not through control panel sort of delete.
From what I know, his computer is releatively new, its a Dell with vista, (sorry couldn't get anymore details out of him) He has anti-virius running on his computer, again, no idea what type it is. And that he was using the emulators for what he says for a couple of months before they started to make his computer stop functioning, thats the last thing he could think of, that he installed on his laptop.
What I was thinking of doing, was.
1. Run it in safe mode and look for any further files that relate to SNES or whatever else it might be and remove those.
2. Take off his virius scanner/firewall, maybe there is a conflict.
3. Not too sure, but the last step I want to to do is to wipe the computer clean and make it start fresh.
Got any suggestions what else I could do, or what else it could be? Thanks for any help.
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