Swissport/easyjet lost luggage?

Question

Please can anyone help me. my son flew from stansted to newcastle on an internal flight to work as a DJ for the weekend. He had a electrical mixer machine which he took on board and was told to put his holdall in the fragile check in. It was covered in easyjet fragile labels and sent down the belt to be put on the plane. after a 50 min. flight he was first to wait for the 40 bagged luggage to come up the convayor but also his bag did not arrive.

he went to servisair desk who said "hopefully it will be on the next flight at 10pm if not so be it!!" and left him to it?

I have spent the whole day calling stansted swissport who are so so rude and also the management at newcastle and the out come is so far that stansted are saying it 100% went onto the aircraft and must be in newcastle (according to paperwork) and newcastle are saying it was not on the aircraft and i give them their due they have been looking and emailing all day long to stansted and all other airports about the bag.

The main problem is all his CD's for his work tonight were in the bag he has been told that he will be sacked tonight if they do not turn up. this now becomes serious because he has lost £500 for this weekend alone in wages and his job that he fought so hard to get.

Stansted airport have told him that if the bag does not turn up then he has to claim off his own insurance??

Does anyone know if this is true? why are they not responsible for the bag? What about his loss of earnings? i want the baggage handlers to pay for this incident big time why should they get away with it by fobbing it off and tell us to claim on our insurance.

they lost the bag not him

its been such a stressful day all around and I do not know where to start please please can somone help us.

many thanks

Answer 1

Your son should have completed a Property Irregularity Report (PIR) at Newcastle. Easyjet are responsible for finding and returning the bag to him.

If the bag does not turn up then Easyjet do have limited liability for the value of loss, I don't know the current £ per kilo, but can almost guarantee it won't cover the full loss.

If your son has his own insurance then I would report the loss to them also.

As for loss of earning etc, I think with a low cost carrier you would need a lawyer to argue for you.

Hopefully the bag will turn up today, good luck.